[Reacting reduces potential in a conflict.]
[Presenting multiple perspectives of an argument says nothing nor does it engage with reason.]
[The underlying motive of proving one’s experience as correct is to resist relationship with the other side.]
[Stereotypes and dogma confuse us into thinking there needs to be a winning side.]
[Focus on feelings, sensations, experiences over judgement.]
What Great Listeners Actually Do - A Visual Guide
[A good listener bounces ideas like a trampoline rather than absorbing like a sponge.]
[Good listeners: 1) ask questions that promote discovery and insight; 2) cultivate spaces to promote self-esteem; 3) challenge or disagree cooperatively, without making others defensive; 4) suggest open alternative paths in the conversation.]
[Levels of listening: 1) create a discussion environment safely; 2) remove distractions; 3) understand the substance and clarify or confirm with questions; 4) observe nonverbal cues, which may make up 80% of the conversation; 5) empathize with emotions about the topic; 6) gently encourage and help them to see the issue in another light.]